FAQs
How do I book a trip?
Please contact us via email kellie@teloislandlodge.com or phone +61 (0)412 482 655 with your request for available dates contact us.
What does the price include?
Please see our package details
What food will I be eating?
For more detailed information on the meals provided, please click here.
How do I make a payment?
Online Booking. Once you have submitted your intended travel dates we will reply to you with our banking details so you can make payments. Once any monies have been paid please confirm to us via email and we will acknowledge once payment has been received.
Agent Booking. Speak to one of our three travel agents, Surf Travel Company, World Surfaris, Waterways Travel.
Do I need a Visa for Indonesia?
As of March 2004, nationals of United States, Australia, South Africa, Argentina, Brazil, Denmark, United Arab Emirates, Finland, Hungary, United Kingdom, Italy, Japan, Germany, Canada, South Korea, Norway, France, Poland, Switzerland, New Zealand, and Taiwan must pay $US25 for on entry visa on arrival in Indonesia. This done at a counter at the airport prior to immigration clearance.
How do I get to Padang or Medan?
Depending on where you’re coming from there are several different options you can use to get to Padang or Medan (for example you can fly to Padang via Singapore, via Kuala Lumpur, via Jakarta etc). For more details please contact us to work out what suits you best ...
What about Travel Insurance?
ALL guests must have full comprehensive travel and medical insurance and should include at least a MedEvac option and compensation for lost charter days due to unforeseen circumstances or emergencies.
How many boards should I bring?
This is entirely up to how much excess baggage you are willing to pay for! Most people bring 2-4 boards. The normal board you ride at home is fine and perhaps a slightly larger semi-gun. If you are going to bring an extra board we would suggest a replacement for the board you will use the most as it is not uncommon to break boards. Remember to bring extra leg ropes, cloth covers to protect your boards in the boats and tropical surf wax.
What do you suggest I pack?
Besides yourself and your surfboards, we recommend that you bring the following items:
- $US25 cash to purchase an entry visa when you arrive at customs in Indonesia. As of March 2004 this is compulsory for all non-Indonesians wishing to enter Indonesia.NOTE: Visa entry fee MUST BE PAID IN CASH and it MUST BE PAID IN $USD and there are no ATM machines between when you get off the plane and customs. Therefore you need to bring $USD25 cash with you!!
- Medan Airport departure Tax rates are 75,000rps for International departure & 35,000rps for domestic departure. Departure, Airport & Airline taxes are the responsibility of passengers.
- Passports, Airline tickets, travel insurance info, itinerary and other travel documents.
- Cash. Indonesia Rupiah, $US or $AUD. You will need cash for your Indonesian Visa ($US25) on arrival, Indonesian Airport departure tax, personal telephone calls, additional meals in transit, snacks, drinks & alcohol not provided by Telo Island Lodge (check itinerary for what is included in your trip). Cash for everything other than the entry visa can be exchanged or withdrawn from ATM’s after you pass through customs in Indonesia. Visa & MasterCard service is available at Telo Island Lodge.
- 2 x COLOUR photocopies of your passport (photo page). This is required to be handed into management on check in at Telo Island Lodge. The local port authorities require these to register you as a visitor / tourist in the region.
- 2 or 3 pairs of board shorts
- Some t-shirts (singlets are inappropriate in major towns & Muslim areas)
- Loose long clothing (to protect against mosquitoes if you go outside at night)
- Booties
- Solarez - the type with rovings in it
- Spare leg ropes
- Long sleeve rash shirts
- Tropical surf wax
- Spare fins & Keys, spare plugs and screws if you have FCS system
- Sunscreen & lip balm 30+
- Towel
- Sunglasses
- iPod
- Insect repellent
- Sun hat
- Toiletries
- A good sense of humour (grumpy people will be sent home on first available flight)
- Books, CDs, magazines (the lodge has a selection, but you may wish to bring your own)
- Camera, film, re-chargers, adapters
- A re-usable / non-disposable drink bottle to fill up from water bubble in lodge. We would like to reduce and eliminate single use plastic water bottles polluting the island & ocean
- Fishing and diving gear (again the lodge supplies these but some people prefer using their own)
- Soft cloth board cover (to protect your board from impact, sun & wax damage whilst on boat transfers to breaks)
- First Aid Kit. The lodge has a fully equipped first aid kit. However we strongly suggest you bring the following items in your personal kit:
- Pain relief
- Water proof bandages and band aids
- Antibacterial ointment
- Betadine (iodine)
- Tweezers
- Syringes
- Mosquito repellent
- Sting ease
- Malaria medication
- Aqua ear & Cotton buds
- Cold/flu tablets
- Multi Vitamins
- Sports rub
- Motion sickness medication
- General antibiotics
- Suture kit (for stiches)
- Personal medication
NB: Some prescription medication requires a note from your GP before international travel. If you are taking prescription medication, please check with your GP before departure.
If you are travelling as a group, it is worth consolidating items on this list to reduce luggage.
Can I recharge my video camera etc?
Yes! No problems just bring the charger you use at home along with an asian adapter.
Can I be contacted while I am staying at Telo Islands Lodge?
Yes, you can be contacted on your mobile phone as long as you have global roaming activated. You can also be contacted on the lodge manager’s phone. Or you can be contacted on you normal email address as the lodge has full Wireless Internet throughout the grounds and buildings and there is a I-book laptop specifically for guest use.
Due to medical or personal reasons I follow a special diet. Can you accommodate this?
Yes, with prior notification(min 2 weeks) we can accommodate most dietary requests.
Can you give me an idea of how many other people I'll be surfing with?
Our aim is to spend the majority of our trips surfing with just the people staying at the lodge (maximum 8-12 surfers). This is not always possible, but there are plenty of waves in this area and due to our extensive experience we know how to be in the right place at the right time while still avoiding major crowds. While it is inevitable that we will come across other surfers from time to time you can rest assured you will get plenty of waves.
Surf
Report
For the latest Telo Island surf report click here!
Galleries
Check out the latest image and video gallieries from the resort click here!